Frequently asked questions
About Rsi technologies
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Rsi Technologies is focused on helping customers solve complex business challenges using innovative technology solutions.
Built on a foundation of over 40 years’ experience, combined with world-leading vendor technologies, Rsi Technologies delivers an integrated array of solutions spanning cloud, mobility, security, data & analytics and IT lifecycle management. These technology solutions are delivered by combining Rsi’s services across consulting, procurement, project services, resourcing and managed services.
Rsi partners with world-leading technology vendors. A summary is available here.
Built on a foundation of over 40 years’ experience, combined with world-leading vendor technologies, Rsi Technologies delivers an integrated array of solutions spanning cloud, mobility, security, data & analytics and IT lifecycle management. These technology solutions are delivered by combining Rsi’s services across consulting, procurement, project services, resourcing and managed services.
Rsi partners with world-leading technology vendors. A summary is available here.
You can view Rsi’s Environmental Sustainability Policy here.
Quote requests
Existing customers: Contact your Data#3 sales support team, or use our contact form.
New customers: If you are a new customer to Data#3, complete our contact form and we will be in touch with you shortly.
New customers: If you are a new customer to Data#3, complete our contact form and we will be in touch with you shortly.
Ordering and deliveries
Existing customers (depending on their specific circumstances) can access a number of self-service systems. See a full list of available partners here.
Rsi can provide a regular order status report, which includes an ETA for your outstanding orders. If you have further questions please contact your sales support team or submit an ETA request to eta@rsitechnologies.com.
Estimated delivery dates are based on information available to us from suppliers and are subject to change at any time, without prior notice. We are not responsible for delays in delivery caused by a supplier or for other reasons beyond our reasonable control. We are not liable for any delays.
Estimated delivery dates are based on information available to us from suppliers and are subject to change at any time, without prior notice. We are not responsible for delays in delivery caused by a supplier or for other reasons beyond our reasonable control. We are not liable for any delays.
Rsi’s generic requirements state that the risk of loss or damage to goods will pass to the customer upon delivery of the goods to the customer or their authorised representative. This is the point in time that the customer should ensure they have insurance coverage in place.
It is therefore important that any discrepancy or potential damage is clearly noted on the consignment note by the recipient. It is recommended to confirm the following:
- Does the box count match the consignment note?
- Is there a box count on the consignment note, or did the courier ask to sign for 1 pallet?
- Are you the correct recipient?
- Is there any physical damage to the boxes including holes, dents, tampering or water damage?
- Please note that the above information sets out our generic requirements. These may change as part of specific contract obligations.
Invoicing and payment
Business customers can apply for payment terms (payment within 14 days).
Rsi can provide a regular order status report, which includes an ETA for your outstanding orders. If you have further questions please contact your sales support team or submit an ETA request to eta@rsitechnologies.com.
Estimated delivery dates are based on information available to us from suppliers and are subject to change at any time, without prior notice. We are not responsible for delays in delivery caused by a supplier or for other reasons beyond our reasonable control. We are not liable for any delays.
Estimated delivery dates are based on information available to us from suppliers and are subject to change at any time, without prior notice. We are not responsible for delays in delivery caused by a supplier or for other reasons beyond our reasonable control. We are not liable for any delays.
Rsi’s generic requirements state that the risk of loss or damage to goods will pass to the customer upon delivery of the goods to the customer or their authorised representative. This is the point in time that the customer should ensure they have insurance coverage in place.
It is therefore important that any discrepancy or potential damage is clearly noted on the consignment note by the recipient. It is recommended to confirm the following:
- Does the box count match the consignment note?
- Is there a box count on the consignment note, or did the courier ask to sign for 1 pallet?
- Are you the correct recipient?
- Is there any physical damage to the boxes including holes, dents, tampering or water damage?
- Please note that the above information sets out our generic requirements. These may change as part of specific contract obligations.
Warranty, return and cancellation requests – Rsi ’s generic requirements
Change or Cancel an Order
In some circumstances, Rsi may be able to accommodate a change or cancellation request. If you need to request a cancellation, change or notice a mistake on an order, contact your Rsi sales support team immediately. Charges may apply to cancellations or address changes. Acceptance of a customer request for cancellation or change remains in Rsi’s sole discretion.
Refunds/Returns
In some circumstances, Rsi hardware and software vendors may be able to accept a return or replacement request. When you have a request to return an item, contact the Rsi sales support team with product and order details and the reason for the return request. The information will be assessed as to whether approval can be provided for the return/refund, in Rsi’s sole discretion.
See our typical return conditions for physical items:
- All goods shall be in a new condition
- Some vendors require that the boxes are unopened
- All goods shall not have any labels, markings etc. on the original packaging
- All product descriptions and serial numbers must match exactly
- The total number of items to be collected (in box numbers) must match exactly (couriers will not collect where the box count does not match the request)
- All goods shall be collected by an authorised Rsi agent
- Customers must retain the POC (proof of collection), along with the matching return request number. These numbers may be asked for by Rsi to aid in the resolution of your return request (i.e. especially if goods are lost in transit etc.)
- Customers must have goods ready for collection within agreed timeframes
- Restocking fees of up to 50% of the goods value may apply in some returns
- Exceptions to the above must be noted in the original return request, otherwise any approvals to return goods may be rendered invalid and credits not issued
- The returns and refund policies of vendors vary and this will influence our ability to fulfil your request.
Your warranty details are typically supplied with the product, or available on the manufacturer or vendor’s website.
Hardware Warranty contact details for the hardware vendors most commonly sold by Rsi are shown below. If the vendor is not listed below, visit the relevant manufacturer’s website or contact your Rsi sales support team for assistance.
Hardware Warranty contact details for the hardware vendors most commonly sold by Rsi are shown below. If the vendor is not listed below, visit the relevant manufacturer’s website or contact your Rsi sales support team for assistance.